We are committed to working with parents to secure the best educational environment for students at Maiden Erlegh Chiltern Edge and understanding the individual needs of each and every one. This means all parties being able to have their say and be heard appropriately and us having clear and efficient communications which are also respectful of all parties.

During the school day we want staff to prioritise teaching, mentoring and coaching students and planning lessons. They may not, therefore, be available to respond to messages or emails immediately.

If you would like to contact a member of staff, we should be very grateful if you would call reception or email

Our reception team will take a message and pass this on to the relevant teacher.

Our aim is to respond to telephone calls, emails and letters within 3 working days.  If the query is complex, then a holding letter or email will be sent within 3 working days and we will inform you when we will be able to provide a full response.

In an emergency, it is particularly important that you contact the school via reception or the central email address.  Many colleagues do not get the chance to read their messages during the day and so direct communications may be missed.

Unfortunately, from time to time certain actions by parents or other stakeholders can make it very difficult for us to deal with their enquiry or concern, for example where those actions are disrespectful or abusive or where demands are unreasonable. In which case we may be forced to manage communications with them differently (some examples can be found here).

Main Switchboard
Telephone: 0118 972 1500
Fax: 0118 972 1501

Key staff

Contact names for the Senior Leadership team and Heads of Year can be found here.

Contacting key areas

We do have specific contact emails/ telephone numbers for key areas as detailed below and these are monitored regularly throughout the school day:

Attendance / Medical issues

Telephone: 0118 972 1500


Safeguarding/Child Protection:  Emma Bliss

Telephone: 0118 972 1500

Email: (with SAFEGUARDING in subject field)

* If the issue is urgent and E. Bliss is not available, the issue will be passed to one of our other trained Child Protection specialists.

SEND Queries

Should you wish to contact a member of staff regarding any SEND queries or concerns you may have, please contact the school and ask to speak with Mrs R Clarke (SENDCo).

Maiden Erlegh School Local Advisory Board/Academy Trust

Clerk to the Local Advisory Body, Mrs Helen White

Telephone: 0118 972 1500


Parent App Support

Telephone: 0118 926 2467


Other questions/concerns

Main office and reception: 0118 972 1500

Email: – depending on the type of enquiry, please mark the subject field as below:

On the subject line of emails, please indicate the following:

  • Name of subject/teacher for General curriculum queries
  • Name of Head of year/tutor for items of a pastoral nature or about progress across a number of subjects
  • Key word/name for any other queries or concerns